Refund Policy

Effective Date: May 2, 2026 · 1SitePRo LLC

1. Who This Applies To

This policy covers all purchases of FamilyLink Pro made through our official checkout at familylinkpro.com. It applies to one-time lifetime license purchases.

2. Eligibility Window

You may request a full refund within 30 calendar days of your original purchase date. Requests received after 30 days will not be honored except in cases of duplicate charges or billing errors.

3. How to Request a Refund

Send an email to [email protected] with:

• The email address used at checkout
• Your order confirmation number (found in your receipt email)
• A brief note telling us what didn't work — we use this to improve the product

We will process your refund within 3–5 business days. The refund will be returned to the original payment method via Stripe. Depending on your bank, funds may take an additional 5–10 business days to appear.

4. What We Don't Refund

• Purchases older than 30 days (unless a billing error occurred)
• Requests submitted after the license has been transferred or gifted to another person
• Dissatisfaction caused by incompatibility with browsers other than Google Chrome (FamilyLink Pro is a Chrome extension)

5. Duplicate Charges

If you were charged more than once for the same order, contact us immediately at [email protected]. We will issue a full refund for the duplicate charge within 1 business day.

6. Billing Errors

If you believe an error occurred during checkout, contact us within 60 days and we will investigate. Verified billing errors will be refunded regardless of the 30-day window.

7. Chargebacks

We ask that you contact us before initiating a chargeback with your bank. Most issues are resolved quickly by email. Chargebacks that are filed before contacting us may result in your account being suspended pending review.

8. Contact

Questions about this policy? Reach us at:

• Email: [email protected]
• Company: 1SitePRo LLC, New Jersey